Customer Service/Order Processor (Bilingual in Spanish)

Lions Floor is one of America's fastest-growing wholesale distributors of the highest quality hard-surface flooring matched with exceptional customer service and satisfaction. We are looking for highly motivated, enthusiastic individuals to join our team.

SUMMARY
Processes, verifies, and balances orders by event, assists in the clerical responsibilities as assigned, and verifies the completion of events for processing by performing the following duties.

ESSENTIAL DUTIES & REPSONSIBILITIES
Essential functions may include, but are not limited to, the following:

• Responsible for answering customer inquiries via mail, in-person, and telephone in a timely manner regarding account status, product information, and price information.
• Order and payment processing, entry in the SAP computer system.
• Generate credit/adjustment memos in the computer as needed.
• Facilitate the process of returns as required.
• New product setups and quotations.
• Maintains customer profiles and enters notes into SAP.
• Follows up with customers to ensure complete customer satisfaction surveys.
• Makes adjustments to orders by crediting and re-invoicing items absent from the shelf as the order is gathered for product specific changes.
• Resolves customer problems/discrepancies in an expeditious and tactful manner in order to provide customer support.
• Attends meetings and training sessions as required.
• Ensures complete paperwork so orders are handled and processed properly.
• Completes reports and special projects in a timely manner.
• Perform additional duties as assigned.

QUALIFICATIONS / EXPERIENCE

• Associate's Degree or equivalent years of experience. Bachelor's Degree preferred.
• Two or more years of Data/Order Entry experience.
• Intermediate Microsoft Office Suite Excel skills.
• SAP experience a plus.
• Strong Interpersonal Skills.
• Excellent verbal & written communication.
• Professional phone manner.
• Ability to work independently with demonstrated problem solving skills.
• Strong proactive self-organization and detail orientated skill.
• Excellent time management skills with the ability to prioritize tasks.

WORK ENVIRONMENT

• Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 lbs.
• Combination of field and office environment.
• May necessitate working in busy and loud environments.
• May be exposed to elements like cold, heat, dust, noise, and odor.
• This is not a work-from-home position.

All candidates are subject to a drug screening and background check and meet Lions Floor criteria. Lions Floor is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: HR at (888) 575-9920.

All candidates are subject to and must pass a drug screen &
background check in order to meet Lions Floor’s criteria.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Houston, TX 77032: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• ERP systems: 1 year (Required)
• Data entry: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person