Healthcare Customer Service Representatives/Bilingual (Spanish) - Remote


Job Category
Customer Service
Company Description

Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home? Do you enjoy helping people address their issues and solve their problems?

Join Us.

Job Description

We're Sutherland, and we are seeking bilingual (English/Spanish), attentive, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls - and occasionally, email and/or chat - related to benefits, coverage, plan options, claims, payments, and other general questions.

We offer:

  • Salary of $17/hour plus additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Monday-Friday schedule
  • Paid training & generous PTO (be sure to ask about our NEW Global Flexible Vacation Policy)!
  • Cross program and advancement opportunities – 80% of our frontline leaders have been promoted from within
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
  • Employee Discounts

  • 1-2 years of experience working in a call center environment as a customer service representative
  • Effective verbal and written communication skills; strong typing and analytical abilities
  • Active listening and problem-solving abilities
  • Multi-tasking skills with a strong attention to detail
  • Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral) a definite plus.
  • Bilingual English/Spanish (written and spoken) skills

We will provide equipment, however to work from home, you must have:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
  • A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Job Location
Houston, Texas, United States
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