Work at Home Customer Service Representative (English / Spanish Bilingual)

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job

We are currently hiring Work at Home Spanish Bilingual Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home?

Our Work at Home Customer Service Representative (English / Spanish Bilingual) are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!

Note: All applications, interviews, orientation and training will be done virtually. IntouchCX will also provide all hardware and equipment necessary.

Working as a Work at Home Customer Service Representative (English / Spanish Bilingual), We Offer:

• Work from home!
• Flexible schedules
• Competitive salary - 15.00-16.50/hour (varies on client pay scale)
• Industry-leading benefits - Health, Dental, Vision, 401(k)
• Amazing career growth opportunities

Working as a Work at Home Customer Service Representative (English / Spanish Bilingual), You Will:

• Receive and respond to inbound calls gather and verify required information
• Actively listen to the customer, taking their request for product or services.
• Develop/present customer service solutions and/or suggest additional items, cross sell, up sell
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure proper security procedures are followed on all e-commerce customer interactions
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new products and services

Working as a Work at Home Customer Service Representative (English / Spanish Bilingual), You Have:

• Spanish Bilingual a must.
• At least six months’ customer service experience and sales experience (Preferred)
• Past retail or direct sales experience will be considered an asset
• Excellent written communication skills - using proper grammar with smooth flow
• The ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong customer service, analytical and decision making skills
• The ability to work in a fast-paced, hectic, changing environment
• The ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Strong personal computer usage and Internet proficiency skills
• The ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• The ability to perform basic mathematical functions
• The ability to type 35 wpm minimum with accuracy
• Must successfully pass a background check if required.
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The understanding that although this is a WFH position, you must be located in Tampa/Clearwater.

Benefits: Competitive hourly rates from $15.00/hr-$16.50/hr (varies depending on the client pay scale), plus Health/Medical, Dental and Vision Benefits

Availability: Full-time

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job Type: Full-time

Salary: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: One location

• Health insurance