Bilingual Customer Care Advocate (Hybrid)
PepsiCo Beverages North America
Job Category
Customer Service
Overview
Posted :
2023-11-01
Description
Great Benefits. Advancement Opportunities. Hybrid Work Schedule.
Target Pay of (insert Target Pay)
- - Medical, vision and dental starting Day 1!
- Entry-level position with advancement opportunities
- Hybrid work schedule - 3 days remote and 2 days on-site
Are you ready to join a winning team? Pepsi Beverages North America (PBNA) is PepsiCo's beverage manufacturing, sales, and distribution operating unit. Now is the time to explore the opportunities of PBNA: what makes you unique makes us better. Customer Care Advocates play a key role in the success of our business by solving problems and delivering exceptional customer service. Together we perform with purpose.
What's different about Customer Care Advocate positions at PBNA?
Hybrid work schedule
- - 3 days remote and 2 days on-site Great benefits package
- - Including medical, vision and dental starting Day 1 plus company-provided retirement benefits, PTO, monthly bonus eligibility, and tuition reimbursement Stability
- - We are a Fortune 50 company that continues to grow Advancement opportunities
- - Build your career with PBNA!
- Positive and supportive culture - We help you develop new skills
- Be part of a global organization committed to making a positive impact
Here's a bit more about what your job will be. Day to day you will:
- Interact empathetically with customers and Pepsi field personnel via phone and email in response to equipment malfunctions and service requests
- Diagnose and solve problems using troubleshooting steps and tools (training provided)
- Multitask between customer calls and documentation activities in a high volume, fast paced call center environment
- Actively listen, ask questions, and communicate clearly and confidently with callers
- Gather and confirm customer/equipment information and details
- Work with multiple computer programs to retrieve and document issues
- Follow standardized procedures to deliver world class customer service and first call resolution
- Get regular feedback for improvement via scorecard metrics ( e.g. call time, call evaluations)
- Use company provided loaned equipment such as a monitor, laptop, and headset for daily tasks
- Demonstrate professionalism as well as reliable attendance and punctuality
We'll teach you what you need to know, but we do have a few minimum requirements:
- Must speak Spanish or French fluently.
- Must read/write Spanish or French proficiently
- Candidate will be speaking and writing in English for the majority of the position - MUST be fluent in both English and other language
- Have access to high speed internet connection as well as a distraction free office environment for remote work days
- Meet the following work schedule requirements:
o Be available to work evenings, weekends, and holidays
o Attend training from 10:00am - 7:00pm for the first 90 days. The first 5 weeks are classroom training Monday - Friday. Starting in week 6 the schedule will be either Sunday - Thursday 10:00am - 7:00pm or Tuesday - Saturday 10:00am - 7:00pm. Permanent schedules are assigned later in the probationary period.
o During the 90-day probationary period your presence at work is crucial for your success. New hires must meet strict attendance guidelines with no PTO available during the probationary period.
Helpful experience:
- Working in customer service (e.g. food service, retail, call center)
- Working with computer programs such as Microsoft Outlook
- Working a hybrid work schedule ( some days remote and some days in on-site)
- Troubleshooting (e.g. providing instructions and gathering information to fix an issue)
- Receiving feedback on your productivity via metrics and being accountable for meeting specific metrics (e.g. call time, call evaluations)
- Receiving feedback on your productivity via metrics and being accountable for meeting specific metrics (e.g. call time, call evaluations)
- Following standardized procedures
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
Compensation: $15.45 / hour
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