Bilingual Spanish and English REQUIRED. The candidate must be able to read, write, and speak Spanish fluently.
Job Summary:
- The call center representative works directly with patients and physicians to provide customer service for patients via telephone interactions.
- The call center representative will gather patient information, and schedule appointments.
- Call center representatives may fill in at the front desk occasionally.
Duties and Responsibilities:
- Answer incoming calls and assist with inquiries.
- Schedule patient appointments.
- Ensure patient information is accurate including billing information.
- Inform patients of medical office procedures and policy.
- Ensuring availability of treatment information by retrieving and updating patient records.
- Send patient and referring providers information as needed.
- Obtain external medical reports and maintain patient records as required by medical professionals.
- Respond and comply with requests for information.
- Maintain a clean and neat work space.
- Additional duties as assigned.
Minimum Requirements:
- High School Diploma or Equivalent, or related experience.
- Strong interpersonal customer service skills, including effective listening, clear verbal and written. communication, problem solving skills.
- Ability to master multiple software systems to input and retrieve data.
- Ability to master ophthalmology and retina terminology.
Preferred Requirements:
- Previous experience in a medical practice.
- Bilingual – Spanish.
Essential Job Functions:
- Ability to communicate effectively in writing and verbally via telephone.
- Frequent use of computer terminal to read and write.
- Frequent bending, reaching, sitting, repetitive hand movements, and lifting up to 10lbs.
Additional Details:
- Monday – Friday schedule. (8am - 5pm)
- Hourly pay. (FLSA non-exempt, eligible for overtime)