Bilingual Patient Call Center Representative (English/Spanish)

What you will do:

• Manage the registering, scheduling and rescheduling for all new and existing patients
• Record Management – Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
• Receive, screen and coordinate telephone calls from healthcare providers
• Place outbound calls and emails to patient leads

You will be a good fit if you have:

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Ability to read, write, and speak Spanish and English fluently

What Luna can offer you:

• Medical, dental & vision benefits
• 401k
• Hybrid work from home options (minimum 6 months of on the job training in Rocklin, CA office and must meet performance expectations)
• A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!