Bilingual Quality Improvement Coordinator (FT)

• Improve and drive Quality Improvement across all areas.
• Understanding of the Quality Improvement Program.
• Engage in process improvement and work with other departments as needed in order to ensure organization-wide improvement.
• Create efficiencies with reporting to minimize manual work.
• Develops policies, procedures, and protocols for the department using knowledge of Quality Improvement principles, practices, and procedures.
• Work directly with the clinic staff in establishing, refining, and implementing developed policies, procedures, and protocols for use in the clinic.
• Assists with the tracking of all UDS clinical indicators on a monthly basis and reporting these measures to the Board QA-QI Committee.
• Educates and facilitates the use of the PDSA model.
• Facilitates CAP as determined by QIC when metrics do not progress toward the target.
• Monitors effectiveness of implementation.
• Provides written and verbal reports of findings to QI Director, QIC, Chief Care Officer, and ChapCare Leadership Team.
• Maintains written reports of findings and activities.
• Manage quality measures for Provider Incentive Program and PPM.
• Attends training programs as assigned/approved by supervisor.
• Attend both internal and external meetings.
• Take minutes for QI-related meetings.
• Informs Operations of QI process and activities to promote knowledge and application in the clinic.
• Research and disseminate information on quality management, disease management, and public health models and best practices.

• A High School Diploma or completion of a formal Medical Assistant program from an accredited institution is preferred.
• Current CPR certification is required.

• Ability to work flexible hours.
• Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient populations and with staff.
• Able and willing to work on an as-needed basis in order to meet the operational needs of the clinic.
• Ability to develop and encourage teams within the organization.
• Ability to work and communicate effectively with a wide variety of people and positions in local, state, federal, and private organizations within the health care profession.
• Ability to develop, present, teach monitor and integrate complex programs within and outside this specialty area of interest or experience.
• Knowledge of State and Federal evaluation programs and criteria.
• Ability to travel to and attend professional meetings, conferences, training, and program sites.

ChapCare is a network of HRSA-funded community health centers that has provided medical services to countless under-insured and uninsured residents of the San Gabriel Valley for over 22 years. ChapCare provides comprehensive primary healthcare services including medical, dental, and behavioral health services to almost 16,500 patients per year. The organization utilizes state of the art equipment such as Electronic Health Records to ensure that our patients receive the highest quality of care. ChapCare has grown substantially over the last few years to meet the increasing need for services in the San Gabriel Valley. New health center locations are now open in South El Monte, El Monte, and Monrovia. ChapCare also offers free health insurance enrollment assistance through a Covered California Navigator Grant. Our Certified Enrollment Counselors assist community members enroll in health insurance plans available under the Affordable Care Act (ACA) at select health centers in Pasadena, El Monte, and Monrovia. During the COVID-19 Pandemic, ChapCare has answered the call as a public health resource for our community. Many of our healthcare services can now be delivered through telehealth options such as telephone visits. In addition, ChapCare offers COVID-19 testing options for its patients and the community. ChapCare also regularly sanitizes its facilities following all safety guidelines set forth by CDC, state, and local health officials.