Bilingual (Spanish) Participant Support Specialist - Call Center

Our Bilingual (Spanish) Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization.

*Remote training offered! Full & part time positions available!

Duties include but are not limited to:

• Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions.
• Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations.
• Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients.
• Follow up with participants or administrators via phone or email to resolve open issues.
• Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar.
• Log all calls and chats in Flex Connect.
• Complete all required documentation.

Qualifications:

• High School Diploma or equivalent.
• Experience in a customer service or a Call Center setting is a plus.
• Strong proactive problem-solving and troubleshooting skills.
• Demonstrated ability to effectively manage multiple priorities.
• Self-starter with the ability to work independently in a fast-paced environment with critical deadlines.
• Strong attention to detail.

Benefits:

• Health Insurance (100% fully paid employee coverage)
• Medical Expense Reimbursement Account that covers almost all of your out-of-pocket medical costs
• Dental Insurance (100% fully paid employee coverage)
• Vision Insurance
• Free Downtown Parking or Free Monthly Commuter Pass
• Short Term & Long Term Disability (100% Employer Paid)
• Employer Matching 401(k) Plan
• Casual Dress Environment (We want you to be comfortable, too!)
• And so much more!

An Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Williamsville, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person