Business Analyst, Bilingual (Spanish/English)

NTT DATA is a team of more than 139,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include telecommunications, finance, industry, utilities, energy, public administration, and health.

Our mission? Offer technological solutions, business, strategy, development, and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Business Analyst to work with our global client in Virginia. Must be bilingual in Spanish and English.

Responsibilities:

• Engage with multiple levels of organization and customer organizations to ensure business needs are addressed and aligned with global standards.
• Work closely with the Concession and the Product Owner to understand and document business processes, requirements, and enhancement requests.
• Manage Jira (Alarms, Incidents, Epics, Service Request):
  • Make sure Tickets have enough business/requirement details to work on.
  • Make sure tickets are assigned to appropriate environment/component and are categorized correctly.
  • Assign appropriate group/person to work on tickets.
• Monitor Jira ticket status:
  • Communicate with Concession for the status of the ticket or to collect more info.
  • Communicate with Operations and Maintenance (O&M) Team to monitor the progress of the tickets.
  • Work with Site Product Manager/Service Manager to review the Evidence or proposed solutions.
• Reporting: Integrate new reports and dashboards (SQL/Power BI), update current reports and dashboards.
• Help Concession Analysts with any ad hoc query pull for their analysis, as well as in the use of the application.
• Collaborate with the management team to continually improve the quality of service.

Requirements:

• 3+ years of successful experience in similar roles.
• Bachelor's Degree in Computer Science, Information Systems, Business Analysis or related field
• Experience with OCR systems is a plus.
• Experience in tollway systems (back-office systems, but also know about highway-level equipment, devices, and main functionality), is a plus.
• Experience with CRMs, specifically Microsoft Dynamics, is a plus.
• Experience with business processes mapping, business requirement gathering and enhancement requests identification and documentation.
• Experience in creating SLA reports, capable of producing detailed and clear reports that reflect service performance, identify areas for improvement, and facilitate strategic decision-making.
• Strong knowledge of standard Microsoft software applications, i.e. Word, Excel, Microsoft Project, PowerPoint and Visio required.
• Bilingual in Spanish and English.
• Experience with Jira
• Experience with SQL Language
• Experience in creating reports/dashboards with Power BI.
• Outstanding verbal, written, and communication skills in both business and IS environments.
• Proven track record of working with complex system environments.
• Excellent team building skills - this position will heavily rely on collaborating with other groups.
• Excellent organizational, planning, judgment, and time management skills
• Takes initiative and ownership for assigned tasks. Ability to multitask, prioritize, take on responsibility and work well under deadlines.
• Being able to accurately understand customer needs, generating good and complete requirements.
• 100% service oriented. Highly proactive, always looking at how to improve service and prevent problems.
• Self-motivated, eager to learn and grow.
• Ability to understand operational flow.

Why NTT DATA?

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.