Care Coordinator (Bilingual: Spanish)

Job Purpose: The care coordinator is responsible for providing administrative support to clinical staff across the multitude of programs and initiatives at our community health center. In addition, they serve as a community liaison between the health center and the patient. This individual will serve as the primary contact between providers, reports, and Director of Programs; with the aim to assist, monitor, and identify health care gaps.

• Collaborate with co-workers and supervisors to increase productivity and develop an action plan for executing responsibilities and duties involved in programs, initiatives, and projects.
• Attend meetings as applicable to the job title. (i.e. all staff meetings, wellness center meetings)
• Be well versed on the services and programs offered at Families Together, including Family PACT, Every Women Counts, CHDP, Tile X etc…
• Attend all health fairs, company events (Farmer’s Markets) and other activities as assigned.
• Develop relationships with outside organizations and individuals for them to act as referral sources of patients.
• Create, print, and distribute company collateral (marketing materials) specific to programs.
• Ensure all appointments are properly created, scheduled, and confirmed.
• Assist in providing transportation and social services to all patients.
• Monitor and review an assigned panel of patient profiles and authorizations; as a means to address their healthcare needs and meet clinic measure goals.
• Prepare monthly productivity reports and track goals with direct supervisor.
• Other duties as assigned

Educational/Credential Requirements:

• High School Diploma or Higher
• BLS Certification
• Associate Degree

Position Qualifications, Skills, and Experience:

• At least 2 years working for a community-based organization or community health center
• Previous experience in the medical field
• Familiarity with electronic medical records
• Knowledge and experience in working with diverse communities in the Orange County.
• Familiarity with marketing tools such as flyer creation and other marketing tactics
• Skilled in meeting project deadlines. Great time management skills
• Exceptional organizational and planning skills. (Must have 1 year minimum of experience organizing events)
• Reporting & Data Analysis (Excel)
• Bilingual speaking preferred: Spanish
• Strong writing and oral presentation skills.
• Experience in facilitating public meetings and other public forums
• Exceptional interpersonal skills
• Active Listening, Social Perceptiveness
• Available to work occasional evenings and some weekends as needed to attend community events and meetings.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
COVID-19 Vaccination and masks required.

Education:

• Associate (Preferred)

Experience:

• community: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location