Customer Relations, Bilingual Spanish

Company Overview

If you are looking to join a social services organization where you can make an impact on the lives of children, then this position may be the right fit for you. Programs for Parents is a non-profit organization that works to ensure children get the best possible start in life. We do this by supporting children, families and child care providers in Essex County through advocacy and action, providing education and referrals, sharing best practices and helping families access available financial resources.

Essential Duties and Responsibilities

The Subsidy Programs Department provides financial assistance to eligible parents, guardians and foster parents with the costs of child care. As a Customer Relations Representative, you will provide superior customer service in Spanish and English to families and child care providers seeking information regarding program eligibility, payment, and child care options in accordance with standard procedures outlined in the Subsidy Operations Manual. Applications that are assigned for review are expected to be completed and returned at the end of each work day. Specific duties may include:

• Communicating with families and providers in person, by phone and through written correspondence either in Spanish or English
• Reviewing applications and calculating household income to determine program eligibility with a minimum 95% accuracy rate
• Informing program participants of child care options

• Explaining program requirements and procedures to families and child care providers

• Providing community referrals
• Linking participants to child care resources and referrals
• Conducting orientations for participants regarding their requirements and responsibilities
• Assisting child care providers with payment and eligibility inquiries

• Entering data into internal and external databases
• Maintain clean reception area

• Other duties as assigned to meet the needs of the department

Knowledge and Skills

• Strong verbal and written communication skills in Spanish and English
• Ability to communicate effectively with diverse populations
• Strong analytical skills and attention to detail
• Strong organizational skills
• Ability to multi-task in a fast-paced environment
• Ability to perform intermediate level math
• Ability to enter data with high degree of speed and accuracy
• Ability to meet productivity standards within established timelines
• Knowledge of Microsoft Office

Education and Experience

• High school diploma required; associates degree preferred
• Experience in human services or child development industry (preferred)
• Bi-lingual Spanish required