Customer Service Coordinator
Interior Logic Group
Expired
Full-time
Job Category
Customer Service
Overview
Job Type :
Full-time
Posted :
2023-04-13
Description
Looking to build your career and design your future? You have come to the right place.
Interior Logic Group
CUSTOMER SERVICE COORDINATOR
Overview
The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and demonstrate diligence and urgency in their responses to both customers and peers.
Who is ILG
Interior Logic Group is the leading national provider of interior finish solutions for homebuilders. We provide technology-enabled interior design, supply chain management and installation services for high-value interior finishes, such as Flooring, Countertops, Cabinets and Window Coverings. We serve national, regional and local homebuilders across the home price spectrum, from entry level to move-up and luxury homes. In addition to our homebuilder solutions, we are also a valued provider of supply chain management and installation services for a diverse range of multifamily, commercial and repair and remodel customers.
Responsibilities
- Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address
- Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
- Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work
- Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate
- Order and/or coordinate with Order Processing Department the replacement of parts and supplies
- Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product
- Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems
- Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
- Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
- Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
- Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
- Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits
- All other jobs duties as assigned
Qualifications
- High school diploma or general education degree (GED) AND one year related experience and/or training
- Bilingual experience preferred but not required (English/Spanish)
- Ability to learn about of all available products used by the company as it relates to product installation
- Read and interpret training materials, documents, safety rules, operating and maintenance instructions, and policy and procedure manuals
- Ability to write routine reports and correspondence
- Must be organized and have the ability to multitask
- Utilize intermediate math skills to compute and determine square footage, yardage, linear feet, circumference, area, etc.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Oversee claims and the claims process with vendors
- Billing with in service department-quotes prices, cost analysis and initiate billing
- Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner
- Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items
- Work with all departments within the company to minimize issues arising in service
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
Interior Logic Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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