Customer Service Representative CSR

Our Customer Service Representative CSR will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

• Identify and evaluate customers’ needs to deliver satisfaction

• Build sustainable relationships of trust through open and interactive discussion

• Provide accurate, valid and comprehensive information by using the right methods/tool

• Reach personal/customer service team sales targets and call handling quotas

• Produce sales leads

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

Customer Service Representative Requirements

• Some proven customer support experience or experience as a client service representative

• Track record of not just reaching, but exceeding quota requirements

• Customer orientation and capacity to adapt/respond to different types of characters

• Exceptional communication and presentation skills

• Ability to multi-task, prioritize, and control time effectively