Enrollment Specialist (Bilingual/Spanish)

IHSS PUBLIC AUTHORTIY

Overview

Description

PROVIDER ENROLLMENT & TRAINING SPECIALIST (Temporary Job)

Reports To: Provider Enrollment & Training Supervisor

FLSA Status: Non-Exempt

Salary Range: $36,441 to $54,745

Starting Hourly rate $19.00 an hour

SUMMARY

Under general supervision of the Provider Enrollment & Training Supervisor, and as a member of a team, this position processes IHSS individual provider paperwork and assists with enrollment sessions and trainings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

Assists individual providers with completing the required paperwork for IHSS enrollment.
Verifies identification and documentation provided by individual provider applicants and ensures completion of all required documents.
Explains regulations, requirements, and responsibilities to individual provider applicants.
Uses specialized computer applications to enter and retrieve information, process eligibility determinations, issue notices, prepare correspondence, prioritize work, or perform other relevant tasks.
Creates, organizes, and maintains various individual provider records and files both electronic and paper, including the computerized individual provider tracking program and scanning system.
Prepares letters, pamphlets, and handouts from source data provided.
Responds to phone and email inquiries and follows up as needed.
May assists in tracking legal right-to-work documents and minor work permits.
May assists Enrollment Session Coordinator facilitate the enrollment sessions for individual providers in-person and online.
May assist with maintaining safety at the enrollment sessions by cleaning and disinfecting high touch surfaces after each class.
May be responsible for DOJ background check tasks.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

INTERACTION

Continuously interacts with the Provider Enrollment & Training Department, other Public Authority and IHSS staff, individual providers, consumers, and the public.

EDUCATION and EXPERIENCE

High School Diploma and two (2) years of experience in a Human Services or Human Resources field or an Associate of Arts degree in a related field and one (1) year of experience in the Human Services/Human Resources field or a combination of education and experience that provides the candidate with the necessary background to perform the requirements of the position.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/ or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to exercise tact, objectivity, sensitivity, strategy, and judgment in dealing with a diverse population in a variety of situations.
Ability to read, interpret and apply simple to complex instructions, procedures, emails, and other correspondence.
Ability to write effectively (e.g., correspondence, case notes, emails, etc.)
Ability to effectively present information in both one-on-one and small group situations to Consumers, Providers, PA staff and IHSS staff
Proficient use of Windows operating systems and MS Office Suite programs including Outlook, Word, Excel, and PowerPoint.
Ability to learn and use unique computerized applications.
Ability to communicate fluently in English is required. Ability to communicate fluently in Spanish or other second language is desirable.
Thorough knowledge of business English (including spelling, grammar, punctuation, and vocabulary and ability to prepare simple to complex written correspondence and reports
Knowledge of clerical, office and record keeping procedures including alphabetic, numeric, subject, and chronological indexing and filing rules and systems
Attention to detail when updating and accurately maintaining records and documents, reviewing, and verifying information, and resolving errors and discrepancies discovered in the course of work.
Ability to maintain confidentiality and exercise appropriate judgment.

OTHER REQUIREMENTS

Successful completion of Department of Justice criminal background check and a federal debarment and exclusion list review, possession of a valid class C California Driver’s License, and ability to provide proof of current automobile insurance. Travels to different locations throughout the County to oversee Individual Provider enrollment process and conduct reenrollment sessions. Requires use of personal vehicle

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, stand for extended periods of time, fine finger manipulation, reach with hands and arms, and stoop. Specific vision abilities include close vision, and ability to adjust focus and view information on a computer screen for long periods of time. Ability to lift and carry up to 20 pounds with or without assistance.

WORK ENVIRONMENT

The work environment characteristics here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Types: Temporary, Full-time

Pay: $19.00 per hour

Schedule: