Housing Specialist II (Bilingual-Spanish or Vietnamese)

JOB
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. Under direction, implements the Housing Choice Voucher Program (HCV) Program to fulfill program objectives.

EXAMPLE OF DUTIES
Manages client caseload and prepares required documentation to conform to HCV Program regulations and policies. Informs, explains, advises, and assists applicants, tenants, and landlords regarding policies, procedures, and regulations of the HCV Program. Conducts initial and annual interviews with clients and determines program eligibility. Performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards. Negotiates rents, lease changes, occupancy, maintenance standards, and related conditions of contract agreements with property owners or managers. Conducts briefing sessions and assists applicants in locating suitable accommodations. Refers tenants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers. Investigates difficult, sensitive issues, and disputes between tenants and property owners, or between tenants/owners and the Housing Authority. Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation, and/or enforcement of administrative rules and regulations. Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency. Tracks and monitors client progress. Uses computer to keep detailed case records and retrieve information. Writes reports, letters, memos, and correspondence. Organizes case files. Performs other functions as assigned.

SUPPLEMENTAL INFORMATION
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Bilingual Oral Fluency Examination: (Qualifying) Will evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish. Oral Interview Examination (Tentatively scheduled for November 15, 2023 ): (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.