Inside Program Manager (Bi-lingual Spanish Speaking)

The Bi-lingual Spanish Speaking Inside Program Manager is responsible for managing the on-site temporary employee staffing program for a single client. Typically based on the client’s premises or a recruiting hubsite. Providing general management to temporary employees. Responsible for assisting client’s HR representatives and supervisors in various situations related to temporary employees. Acts as the main point of contact to client.

Partners to develop solutions to meet staffing needs. Source, screen and select candidates to fill temporary, temporary to permanent, and permanent job orders according to client’s requirements. This position requires a focus on accountability, organization, sense of urgency, and commitment to ability and teamwork in a sometimes highly stressful environment. May manage one or more on-site team members.

Bi-lingual Spanish Speaking Preferred

• Executes on-site temporary employee programs in order to achieve both client and PLG business objectives
  

• Analyzes hiring needs, determines best standard recruiting methods, and creates/deploys client-specific and/or role-specific recruiting plans.
  

• Assist HR representatives, supervisors or temporary employees with all temporary employment needs through ongoing client communication and regular meetings.
  

• Establish strong working relationships with all HR representatives, supervisors, and temporary employees to develop trust and provide excellent customer service.
  

• Establish solid relationships and consistent communication with staff at the supporting Peoplelink office.
  

• Assist supporting Peoplelink office with recruiting, screening, onboarding, and new hire orientations when applicable.
  

• Procures and maintains appropriate employment documents.
  

• Responsible for documenting all candidate or associate communications into the operational software system.
  

• Facilitates employee feedback surveys and exit interviews.
  

• Accurately maintain and update applicant, employee, and client data within operational software systems.
  

• Builds and maintains relationships with both passive and active candidates.
  

• Responds to and addresses candidate, temporary employee and/or client inquiries or escalations.
  

• Assist corporate with unemployment related claims and/or hearing.
  

• Create and maintain multiple reports tracking and accurately demonstrating weekly metrics, open orders, fill time, turnover, headcount, KPI’s, and other reports as determined.
  

• Adheres to standard operating procedures, employment regulations, and general human resource responsibilities.
  

• Prepare, present, and organize meetings, attendance incentives, referral bonuses, and employee appreciation events.
  

• Provide co-employment compliance/enforcement with client.
  

• Ensure contract compliance and safety requirements are met.
  

• Communicate and implement policy changes.
  

• May supervise, train, mentor, and coach additional on-site team members.
  

• Other functions as needed.

• Computer proficiency in MS Office applications, specifically Word, PowerPoint, Outlook, etc. Advanced skills in Excel required
  

• Knowledge and experience with general staffing HR/duties
  

• Knowledge of current sourcing and recruiting trends, and best practices.
  

• Required to work with various computer programs and reporting mechanisms used on a regular basis
  

• Strong verbal and written communication skills
  

• Demonstrate consistent, positive interactions with team members, supervisors and employees
  

• Ability to work effectively in a team environment, manage several projects simultaneously and set priorities to ensure deadlines are met
  

• Strong attention to detail and effective problem-solving skills
  

• Ability to work independently, must be a self-starter with a strong drive to succeed
  

• Three (3) years of recruiting experience is required.
  

• Two (2) or more years’ customer service experience in a fast-paced atmosphere or previous industry experience helpful but not required
  

• Experience working with Vendor Management Systems helpful but not required
  

• Sales or marketing experience helpful but not required
  

• Associate degree or High School diploma (or equivalent) with equivalent business experience is helpful

To successfully perform the duties of this job, the staff associate is required to have the ability and skills sufficient to communicate and visit other offices, prospects and clients. In addition, the staff associate must have the ability to stand, walk, stoop, kneel, crouch and manipulate light to medium weights of 10 – 50 pounds. Requires good hand/eye coordination, arm/hand/ finger dexterity including the ability to grasp and visual acuity to use a keyboard, operate office equipment and read and write the application information. The staff associate is frequently required to sit, reach with hands and arms, talk and hear.

• Customer Centric

• Play Like a Champion

• Leaders Go First

• Have Each Others Back

• Always Be Learning

• Data Driven Decisions

• Get to Yes