Lindsay Park NORC Case Manager - Spanish/English

St. Nicks Alliance seeks a Full Time Case Manager to provide high quality services to older adults living in a Williamsburg, Brooklyn cooperative complex, in order to improve their quality of life and independence.

St. Nicks Alliance, a community based organization, seeks to transform the lives of low- and moderate-income people through employment, education, housing, and health care. We do this by delivering impactful services with measurable outcomes to children, adults, and the elderly. As a civic anchor, we carry out this mission within the context of building a sustainable community for all people through the arts, environmental advocacy, partnerships, and urban planning.

A Naturally Occurring Retirement Community (NORC) is a partnership between social service providers, healthcare providers, housing entities, and residents to offer a range of flexible, coordinated healthcare and social service supports onsite at the housing complex. The goal is to maximize older adults’ health and wellbeing in order for them to remain in their homes and community.

Under the supervision of the NORC Program Director, the Case Manager is responsible for the coordination of all supportive services including case management & assistance, information & referral, shopping assistance, escort, and telephone reassurance. The Case Manager performs intake and needs assessments of clients, advocates on behalf of the client and provides consistent follow up on services to ensure they receive all services required to enhance their lives and maintain them safely in the community,. The Case Manager will also maintain relationships with other community and citywide service providers.

Duties and Responsibilities

• Communicate and engage clients in person, via phone or virtually using a warm and engaging manner.
• Conduct Assessments to determine service needs, prepare Service Plans for clients and conduct orientations to inform them of NORC services, residents’ rights and responsibilities, grievance/complaint process, emergency procedures, etc.
• Provide comprehensive case management including crisis intervention, counseling services and other appropriate support services. Work closely with client to develop attainable goals to monitor stability.
• Identify and utilize community resources and partners for referrals on behalf of seniors. Provide timely follow-up on referrals to providers on behalf of clients to ensure optimal results.
• Provide information and assistance services to older adults and their caregivers.
• Maintain updated listing of entitlements, benefits, social and other services available to clients. Assess clients for benefit eligibility (e.g., Medicare, Medicaid, SCRIE, Census, Food Stamps, Rent Assistance), and complete and submit applications on their behalf.
• Keep clients informed via phone, email, mail, and in person with up to date NORC information including upcoming opportunities for seniors.
• Collect and maintain current accurate client information in our databases and file in in the resident’s chart.
• Lead Chinese language translations as needed including communication with non-English speaking seniors.
• Participate in team meetings; provide ideas and suggestions on how to improve services and delivery of services.
• Keep the Program Director informed and updated on service requests from resident sso appropriate steps can be taken with each resident based on their immediate needs for service.
• Prepare and submit required reports within required timeframes.
• Assist Program Director with public workshops and/or outreach as needed.
• Other duties assigned by the Program Director.

Qualifications/Requirements

• Bachelor’s degree in Social Work or related field.
• At least one-year of experience in working with older adults.
• Fluent in Spanish/English.
• Knowledge of services available to older adults in NYC.
• Strong organizational skills.

This is a Full-Time in-person position Monday – Friday, 8:30 AM – 4:30 PM with possible weekends on occasion. Salary: $45k. Opportunity for growth.

St. Nicks Alliance is a Equal Employment Opportunity employer.

If interested, please send resume (via email only) and cover letter indicating salary requirements to:

St. Nicks Alliance

Attention: Mayra Nieves, NORC Program Director

Job Type: Full-time

Pay: From $22.52 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Preferred)

Language:

• Spanish (Required)

Work Location: In person