PHA/HCV Receptionist (Bilingual)

Department

Supervisor

Regular / Temp

Full / Part

Description

The Receptionist/Clerk is responsible for the highest level of customer service for both clients and staff in providing a point of contact for walk in traffic, incoming telephone calls and providing office support to the Section 8 and Eligibility departments.

Responsibilities

Customer Service
1.Answer large volume of incoming telephone calls, assist callers, provide information, andmake community referrals, and direct calls to appropriate staff members.
2.Provide accurate information regarding application procedures, waiting lists, and qualifications to both callers and walk-in clients.
3.Provide and maintain appropriate forms, as needed.
4.Refer clients to staff for appointments or assistance.
5.Maintain professional and personable customer service.
6.Advise supervisors if client wait time exceeds 15 minutes.
7.Sign in vendors or visitors
8.Order/procure office supplies
Office Responsibilities
1.Update and maintain client information and program tracking.
2.Make copies.
3.Date stamp incoming paperwork and file.
4.Open lobby at 8:00 a.m. and close at 5:00 p.m.
5.Ensure lobby is clean and organized at all times.
6. Note all applicant and client calls are in software system.
7. Route incoming mail and paperwork to appropriate staff members.
8. Assist in filing duties.
9. Sending out mailings and letters.
10. Distribute incoming faxes to appropriate places.
11. Meter Mail, distribute mail and occasionally go to the post office.
12. Special projects and other assigned duties as needed
Collaboration
1. Attend department meetings and agency staff meetings.
2. Participate in HACSL activities and committees as needed or desired.
II. Job Requirements
1. Graduation from a standard senior high school or equivalent.
2. Two years full-time paid related job experience.
3. Valid driver’s license.
4. Able to communicate well in English language, both written and spoken.
5. Must be able to multi-task.
6. Ability to work well under stressful conditions.
7. General office and clerical skills required.
8. Because of the nature of this work, position requires someone pleasant, personable, and patient and having a desire to be of assistance to those in need.
9. Able to work with minimum day to day supervision.
10. Bilingual Spanish/English preferred.
11. Must be prompt and dependable.
12. Approach problems pro-actively and be solution focused.
13. Ability to work well with general public, low income individuals, the elderly and disabled.