Patient Care Coordinator (Audiology Experience & Spanish Speaking Required)

About us

Doctors of Hearing Inc. is a small family business in Pasadena, CA. We are social, challenging, rewarding and our goal is to Provide with the best care .

Our work environment includes:

• Growth opportunities
• On-the-job training
• Polite team members

Position Summary: Patient care coordinator for Audiologist. We are looking for a polite, articulate, confident, team player, reliable and loyal individual.

Patient Care Coordinator for Audiologist provide with administrative support, customer/patient service care, and limited marketing. Patient Care Coordinator for Audiologist must have strong communication skills, the ability to self-start and manage projects. Patient Care coordinator for Audiologist must possess basic understanding of accounting procedures, excellent organizational skills, and be able to manage his/her/them time. Must be Flexible to work between 3 main locations (Pasadena, Rancho Cucamonga, and Glendora when needed)

DOH will reward hard work, loyalty, work ethic, and dependability.

Essential Functions:

• Answer the telephone. Schedule appointments and register patients using (sycle.net)
• Send and receive hearing devices for new deliveries and repairs.
• Occasionally, Clean hearing aids and basic trouble shooting.
• Collect and record customer payments using (sycle.net)
• Verify patients insurance, if needed (we have an insurance verification specialist)
• Check portal every day to make appointment for those with authorizations (if needed)
• Rarely make coffee or tea for patients if needed.
• Answer basic questions to biller regarding patients/communicates with biller for updates.
• Maintain patient intake forms, Hippa forms, Audiograms etc. and scan all paperwork to our practice management software (sycle.net).
• Call patients for updates.
• Stay in touch with biller, scheduler and authorization department.
• Respond to patient inquires in person and over the phone in a friendly, calm, polite, friendly and patient manner.
• Develop an understanding of the clinic to effectively address patient concerns.
• Communicates patients needs to providers.
• Communicates with providers immediately about any issues that may arise.
• Develop an understanding of insurance benefits to utilize for hearing testing and purchasing of hearing aids.
• Keeps patients inform regarding their insurance benefits.
• Documents all conversations regarding patients in Sycle.
• Contacts hearing aid manufacturers as needed.
• Calls Fed Ex to schedule pick up or gives packages to providers for shipping.
• Keeps in touch with primary care physicians in the area. Fax reports
• checks the e-fax
• works closely with other team members
• Reports to her supervisor as needed.

Other Functions:

• Computer Knowledge is required.
• Excellent Customer Service ability.
• Must exercise Patient Confidentiality
• Ability to type 30 words a minute.

Minimum Job Requirements:

• Education: High School Graduate, Audiology Aid Certificate but not a must, CPR certified.
• Experience: Audiology Clinic and Hearing aid Dispensing clinic.
• Specific Skills: Bilingual (Spanish/Chinese), driver’s license and have reliable transportation.

Working Conditions:

Ability to work in a busy office, keeping a positive attitude, and be able to maintain patience in difficult situations.

We offer paid personal time off, sick time, paid holidays, yearly reviews performance, Health insurance may be available after 3 month probation period, 401k and opportunity to grow.

Job Type: Full-time

Salary: $18-$19 but if experienced in Audiology clinic, willing to negotiate.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
All patients and staff are required to wear a mask and be vaccinated as we are complying with our city and state mandate

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Audiology terminology: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Multiple locations