Patient Care Coordinator Bilingual

LifeDOC Health is looking to hire a full-time Patient Care Coordinator to join our team in Memphis, TN!

About LifeDOC Health

LifeDoc is a multi-disciplinary clinic that is very active in its mission to affect positive change in Memphis and the Mid-south community. We provide every patient the tools to manage their health risks and to sustain a healthy lifestyle. To learn more about LifeDoc, visit our website: https://lifedochealth.org

The Patient Care Coordinator will be responsible for ensuring patients receive the necessary care, guidance, and direction based on medical guidelines and operational protocols. They will also be responsible for ensuring patients comply with necessary treatment, coordinate with various departments to address patient needs/concerns and facilitate all aspects of care between patients and physicians.

Essential Functions:

• Reach out to and follow-up with patients to ensure they comply with our medical recommendations and receive the proper attention and care to achieve the best possible health outcomes.
• Coordinate as needed with various departments to address patient concerns as needed to facilitate the proper care and coordination to the patients in a timely manner.
• Ensure that all necessary and relevant patient information is being collected and recorded accurately in the patient’s chart.
• Receive ongoing training on the EMR System, Clinical and Operational protocols, and proper patient communication and satisfaction methods
• Inform, instruct, and educate patients about their healthcare needs to positively impact their health and overall well-being.
• Proactively oversee the Providers’ daily schedule to take immediate action as needed to reach daily Clinical and Productivity goals.

• Maintains and ensures the confidentiality of all Personal Health Information (PHI) collected and disseminated, in accordance with HIPAA requirements

Education and Requirements:

• Bilingual (fluent in English and Spanish) (Required)
• High School Diploma or Equivalent (Required)
• Call Center Experience (Preferred)
• Healthcare Experience (Preferred)

Benefits:

• Competitive pay
• PTO and Paid Holidays
• Health, Dental, and Vision Insurance
• 401k with 3% company match
• Great company culture

Job Type: Full-time

Pay: $31,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Suite 10 Memphis, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person