Patient Service Representative (Bilingual Spanish)

The Patient Service Representative provides a high level of customer service to patients. Responsible for all non-clinical aspects of patient care. The primary function of the position is to greet and register patients in a courteous and professional manner, verify insurance coverage, and collect co-payments. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for paperwork associated with patient registration. We are looking for a full-time PSR for our office in Queens. Bilingual Spanish is required.

RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Other duties as requested or assigned.

EDUCATION/EXPERIENCE:

• 1+ years' receptionist or office experience required
• Medical office experience strongly preferred
• Bilingual Spanish required
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent

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