Service Desk Analyst

Job Description Summary

Job Overview
Provides information technology support across a range of products and platforms.

Essential Functions

• Provides a broad range of information technology support activities on multi-platform environments.
• Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity.
• Develops solutions to complex problems with little or no intervention from immediate manager or team leader.
• Organizes and sets priorities of workload within group.
• Substitutes for the manager as requested.

Qualifications

• Bachelor's Degree Computer-related field preferred Req
• Five (5) years of related experience Req
• Working knowledge of more than one of the following platforms: mainframe, UNIX, NT, and Web.
• Strong analytical skills, a customer service orientation, strong communication skills, and ability to work collaboratively in a team environment
• Ability to quickly learn new processes and applications and to provide this knowledge to others.
• Ability to deal with employees at all levels within the company and customer location.
• Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems.

Job Type: Full-time

Pay: $69,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Leawood, KS 66211

• Health insurance