Spanish Bilingual Consumer Care Representative (experienced level professional)
Michelin
Overview
Description
Spanish Bilingual Consumer Care Representative (experienced level professional)
We are looking for a Spanish Bilingual representative to join our company and be a key player of our Consumer Care team!
Michelin is hiring!
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THIS OPEN POSITION IS LOCATED ONLY AT THE FOLLOWING
LOCATIONS: Michelin North America HQ
LOCATIONS: Michelin North America HQ
THE “ADDITIONAL LOCATIONS” SHOWN AT THE RIGHT INDICATE WHERE THIS JOB POSTING IS VISIBLE, NOT WHERE THE POSITION IS LOCATED
We are looking for a Spanish Bilingual representative to join our company and be a key player of our Consumer Care team!
Overview :
Michelin, the worldwide leader in Tires, with a commercial presence in over 170 Countries is currently searching for a Spanish Bilingual Consumer Care Representative. The Consumer Care Representative delivers exceptional consumer experiences by building confidence among consumers to create long term loyalty and value while also providing personalized experiences across multiple contact channels. This is all accomplished while putting the needs and safety of the consumer first.
Our headquarters is in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.
What you'll do:
Become a product and warranty expert
- Responding to Pre-Purchase tire recommendations and tire inflation pressure inquiries for fitments for passenger/light truck tires, motorhome and motorcycle/bicycle tires, driving sales to new customers while creating loyalty among existing customers
- Processing tire warranty claims and warranty reimbursements to consumers
- Responding to consumer complaints/concerns received by the Executive Response Team, Better Business Bureau and all Social Media outlets.
- As a Level 2 Agent you are responsible for diffusing escalated situations received via phone calls, emails text, etc., striving to reach a resolution that is fair to both the consumer and the company.
- Responding to consumer surveys and tire reviews, providing additional assistance if required to reach an amicable resolution
- Resolve consumer and dealer issues or complaints in a manner that delivers consumer satisfaction and achieves the desired consumer experience
- Participate in virtual rep exchange with our outsource partner to preserve a cohesive team environment while sharing standard processes
- Respond proficiently to both verbal and written inquiries using various contact channels (phone, email, letters, chat, SMS text and social media)
- Attend company sponsored events as a product guide in a face-to-face setting with consumers
What you'll bring:
- Excellent verbal, both English and Spanish (via phone and in person) and written communication skills
- Strong data entry skills, social media experience, SMS texting experience
- Consumer Care, Customer Service, or other contact center experience
- Passenger/light truck tire marketing experience a plus
- Familiarity with Michelin, BF Goodrich and Uniroyal brand websites
- Experience with Salesforce, MS Office 365 and Teams
- Be highly motivated, capable of working with minimal supervision while maintaining a high level of consumer satisfaction and a positive brand image
- Work outside of normal business hours is periodically necessary to meet departmental needs
- Ability to recognize sensitive material to maintain necessary privacy of consumer information and confidentiality of company information where appropriate
- Willingness to travel on occasion to staff brand marketing events
#LI-RG1
Inspire Motion for Life: Apply Today!
As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.
MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.
Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.
Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.
Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at
accommodations@michelin.com
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This position is not available for immigration sponsorship.
Get in the driver’s seat and be on your way to a meaningful professional journey!
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(800) 748-6426
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