WIC Clerk (English/Spanish Bilingual Required)

Overview

New Hope Services (NHS) is proudly celebrating 64 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Our unique expertise in developing affordable housing allows us to also partner with the communities we serve to have an even greater positive economic and community development impact.

Job Skills / Requirements

We are seeking an individual that is bilingual in English/Spanish, has strong computer experience and the potential for providing excellent customer service.

ESSENTIAL DUTIES:

• Present a friendly and warm welcome to all families upon clinic visits and telephone contacts; display of excellent eye contact with families; offer a minimum of one compliment to families at each clinic visit or telephone contact
• Assist families in completion of paperwork for certification process. In order to expedite process, if necessary, directly assist families in filling out paperwork if there appears to be some difficulty. Perform all assigned duties for certification processing including: income verification; updated household information; immunization records; community referrals; ID folder; check issuance; acceptable WIC foods; check explanation; notification of rights to appeal; sanctions; and vendor listing
• Maintain participant confidentiality
• Promote breastfeeding
• Ensuring an appointment show rate of a minimum of 80% average (calculate rate daily) and that appointment slots are 100% filled on a daily basis
• Meet or exceed caseload goals. Assist in contacting clients to pick up checks routinely, appointment reminders, etc.
• Ensure a monthly participation rate for WIC at or above the state average
• Responsible for contacting clients to pick up checks routinely.
  a) Daily documentation of scheduled check pick ups in appt. book
  b) Daily mailing of reminder post cards for appts.
  c) Ongoing phone contacts with clients
• End of the month participation reports will be completed and submitted no later than the 5th calendar day of the following month; updating of answering machine messages; direct communication with PDA when necessary; phone answering; appointment scheduling
• Check stock duties include ensuring adequate local clinic supply, daily lock up of check stock
• Ineligible File maintenance includes Form Letter A distribution and filing of copies, ensuring ineligibility signatures are documented, and ensuring general note and alert is entered in statewide database
• Participate in community outreach activities
• Accept clinic assignments as scheduled. Travel reimbursement provided for subsequent clinic travel beyond clinic site where work day begins

GENERAL DUTIES:

• Help in other areas of the facility as requested by any supervisor or program director
• Be thoroughly familiar with, and review at least annually, personnel policies and procedures of New Hope Services, Inc.
• Maintain confidentiality regarding all personnel and financial matters of the corporation
• Contribute to team efforts to accomplish the mission statement of NHCFS and NHS

QUALIFICATIONS:

• Stong skills and knowledge with computers
• Experience working with customers
• High School Diploma or GED required
• Bilingual in English/Spanish required

Education Requirements (Any)

High School Diploma or GED

Additional Information / Benefits

• Medical - company pays 80% of premium
• Dental
• Vision
• STD
• LTD - company paid
• Life Insurance - company paid
• Employee Assistance Program - company paid
• Accident & Critical Illness
• 401k - annual company match (% varies)
• Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays

• Equal Opportunity Employer

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Employee Assistance Program