Healthcare Interpreter-Spanish

The Healthcare Interpreter facilitates communication between patients with limited English proficiency and their physicians, nurses, lab technicians, and other healthcare providers. The Healthcare Interpreter acts in the interest of the shared goal of achieving the well-being of the patient. This is a full-time, M-F 8am-5pm, position. This position is not remote.

Responsibilities

• Facilitates communication between patients and their providers, nurses, medical assistants, lab technicians and other clinical team members
• Ensure patient comprehends treatment plans as described by the provider and clarifies any discrepancies
• Adapts to provider workflow preferences and proactively reviews patient’s chart in preparation of scheduled appointments
• Conveys information to patients regarding treatment plans, lab results, referrals, and other information within electronic health records in accordance with HIPPA standards
• Assists with patient registration process and completion of forms
• Requests translation services, as needed, through insurance companies
• Assists with scheduling/rescheduling appointments
• Recognizes any potential barriers to communication that may impact the success of the patient experience
• Takes appropriate action to clarify information and minimize misunderstandings
• Ensures accurate and detailed documentation as per the Provider(s) instruction
• Accurately and thoroughly document clinical visits and procedures performed by the Provider
• Assist Provider in navigating the electronic health record (EHR)
• Locates information for review, including encounters, test results, outside records
• Champions quality initiatives and implements key components into documentation
• Troubleshooting basic IT needs
• Notifies provider of any pending items/system alerts
• Attends training on diverse subjects as needed to enhance or maintain performance
• Other duties as assigned.

Qualifications

Education/Experience: High School Diploma or GED is required. Healthcare Interpreter Certification preferred. Healthcare and electronic health record experience preferred. Medical Assistant/Licensed Vocational Nurse or other healthcare education certificate from an accredited program preferred.

Additional Qualifications (Knowledge, Skills and Abilities)

• Bilingual (English/Spanish) required; Must pass the Mock visit during interview.
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to communicate within non-English speaking patients
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability, or religious belief. Proof of booster dose will be contingent upon booster eligibility.

Pay range: $22.00 - $26.00 per hour, depending on experience.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• El Cajon, CA 92020: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• medical interpreting: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Healthcare Interpreter Certification (Preferred)

Work Location: In person